HELLO STUDIO

TERMS OF USE
(INTEGRATED GAME SERVICES)

CHAPTER 1     GENERAL PROVISIONS

Article 1 (Purpose)

The purpose of these Terms of Use (hereinafter referred to as “Terms”) is to define the rights, obligations, and other necessary matters between Hello Studio (hereinafter referred to as “Company”) and the Member in relation to the use of games and ancillary services provided by the Company.

Article 2 (Definitions)

(1)    The definitions of terms used in these Terms are as follows:

1.       “Member(s)” refers to an individual who has entered into a user agreement with the Company by agreeing to these Terms and thereby has obtained the authority to use all Game Services provided by the Company.

2.       “Platform” refers to devices that enable the download, installation, and use of content, including but not limited to personal computers, mobile phones, tablets, handheld game consoles, console game devices, arcade game machines, and VR devices.

3.       “Game Service(s)” refers to games and all ancillary services provided by the Company to Members through the Platform.

4.       “Content” refers to all paid or free digital materials created by the Company in connection with the provision of Game Services, including but not limited to characters, game currency, and items.

5.       “ID” or “Account” refers to a combination of letters, special characters, and numbers selected by the Member and approved by the Company for the purpose of identifying the Member and using the Game Services. It may also refer to a login account from another social media service previously used by the Member.

6.       “Guest ID” refers to a temporary account granted without an identification process via a simplified application procedure provided by the Company.

7.       “Account Information” refers to all information related to the account or ID, including personal data provided by the Member (e.g., account, password, name), device information, game usage data (e.g., character information, items, level), and payment information.

8.       “Game ID” refers to a separate combination of letters, special characters, and numbers created by the Member and approved by the Company, used exclusively within certain Game Services.

9.       “Password” refers to a combination of letters, special characters, and numbers selected and managed confidentially by the Member to access and protect their account and personal data.

10.    “Post(s)” refers to information composed of text, documents, images, audio, video, or any combination thereof posted by the Member during their use of Game Services.

11.    “Membership Withdrawal” refers to the act of the Member terminating the use agreement with the Company regarding the Game Services.

(2)    Except as defined in paragraph 1, definitions of terms used herein shall be governed by applicable laws and operating policies. In cases not defined by law or policy, commonly accepted practices shall apply.

Article 3 (Provision of Company Information)

The Company shall make the following items easily accessible to Members on the official website (www.hellost.kr) (hereinafter referred to as “Website”) or within the Game Services. However, subparagraphs 6 and 7 may be provided through linked webpages.

1.  Company name and CEO name

2.  Address of business office (including the address for handling Member complaints)

3.  Phone number and email address

4.  Business registration number

5.  Telecommunication sales business report number

6.  Privacy Policy

7.  Terms of Use

Article 4 (Effect, Application, and Amendment of Terms)

(1)    The Company shall notify Members of the provisions of these Terms by posting them on the Company’s official website operated by the Company or by providing a linked screen, in a manner that allows Members to easily understand the details thereof.

(2)    A Member who agrees to these Terms and completes membership registration shall be subject to the Terms from the time of such agreement, and in the event of any amendment to the Terms, the amended Terms shall apply from the time such amendment becomes effective. Agreement to these Terms also means agreement to regularly visit the website to check for any modifications to the Terms.

(3)    The Company may amend these Terms if deemed necessary. In the event of an amendment to the Terms, the Company shall specify the amended provisions and the effective date thereof and shall post them online via the website or on the Game Service screen at least 7 days prior to the effective date. However, if the amendment is disadvantageous to the user, the Company shall notify the Member no less than 30 days prior to the effective date by the same method or by sending a notification to the email address registered by the Member at the time of membership registration. The amended Terms shall take effect from the effective date as publicly announced or notified.

(4)    Members reserve the right to object to the amended Terms. Members who object to the amended Terms may cease use of the services and terminate their user agreement. If a Member continues to use the services after the effective date of the amended Terms, the Member shall be deemed to have agreed thereto.

Article 5 (Governing Law and Other Applicable Rules)

Matters not stipulated in these Terms and the interpretation of these Terms shall be governed by the individual Terms of Use and Operating Policies established by the Company as well as relevant laws and regulations, including but not limited to the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Content Industry Promotion Act, and the Personal Information Protection Act.

Article 6 (Operating Policies)

(1)    The Company may establish separate policies (hereinafter referred to as “Operating Policies”) within the scope specifically delegated by these Terms so as to apply these Terms, protect the rights and interests of Members, and maintain order within the game environment. Members, by agreeing to these Terms, are also subject to the Operating Policies applicable to each Game Service and any other supplemental services.

(2)    The Company must notify Members of the details of the Operating Policies by posting them on the website or on the Game Service screen, or by providing a linked screen.

(3)     In the event that an amendment to the Operating Policies results in a significant change to a Member’s rights or obligations, or has the same effect as an amendment to these Terms, the procedures set forth in Article 4(3) shall apply. However, in cases where the amendment to the Operating Policies falls under any of the following subparagraphs or does not have the same effect as an amendment to these Terms, the Company shall notify Members in advance in accordance with paragraph 2 of this Article and apply the revised Operating Policies:

1.    When amending matters specifically delegated within a defined scope by these Terms;

2.    When amending matters not related to the rights or obligations of Members;

3.    When the amendment to the Operating Policies does not fundamentally differ from the provisions set forth in these Terms and remains within the reasonably foreseeable scope for Members.

CHAPTER 2     PERSONAL INFORMATION MANAGEMENT AND PROTECTION OF RIGHTS

Article 7 (Protection and Use of Personal Information)

(1)    The Company shall endeavor to protect the personal information of Members in accordance with the applicable laws and regulations. The protection and use of personal information shall be governed by relevant laws and regulations as well as the Company’s separate Privacy Policy publicly disclosed thereby.

(2)    The Company shall not use personal information for purposes not previously notified, and shall irreversibly destroy such information upon fulfillment of its intended purpose.

(3)    The Company’s Privacy Policy does not apply to services provided by third parties, including those linked to the main website or individual Game Service websites.

(4)    Depending on the Member’s choices or the nature of the service, certain self-introduced information (e.g., nickname, character, photo, status message) may be disclosed to other Members.

(5)    Members shall manage their personal information in good faith for the purpose of using the Game Services, and shall update such information in the event of any changes. Any loss or damage resulting from delayed or omitted updates to personal information shall be the responsibility of the Member. The Company shall bear no responsibility for any personal information leaked due to a Member’s fault.

(6)    The Company shall delete personal information upon the Member’s request, which may be submitted through one-on-one inquiry on the main website or via email. All Members may request deletion of personal information, and no fee shall be charged in relation to such request.

CHAPTER 3     EXECUTION OF USER AGREEMENT FOR GAME SERVICES

Article 8 (Application for Use and Method)

(1)    Any person desiring to use the Game Services provided by the Company shall submit an application for membership (hereinafter referred to as “Application for Use”) by agreeing to these Terms and following the procedures provided on the Company’s website or on the initial screen of each Game Service or Platform.

(2)    Applicants must provide all information requested by the Company at the time of application. However, the information required may differ depending on the Platform the Member wishes to use.

(3)    Anyone wishing to become a Member must enter his/her real information in accordance with relevant laws and regulations when applying for use in accordance with paragraph 1. If false names or identification information are provided, or another person’s identity is fraudulently used, the applicant shall not be entitled to assert any rights as a Member under these Terms, and the Company may cancel or terminate the user agreement without any refund.

(4)    Upon the conclusion of user agreement between the Company and the Member, the Company shall manage the Member through their account, and the Member may use the Game Services in accordance with applicable laws, these Terms, and the Operating Policies.

(5)    The Company may impose differences in the scope, time, or availability of Game Services based on the information provided by the Member during the application process. To provide optional services or adjust the range of existing services, the Company may request additional information from the Member.

(6)    If an applicant is a minor (defined as a person under the age of 18, including students enrolled in high schools pursuant to Article 2 of the Elementary and Secondary Education Act), the Company may require the consent of a legal representative.

(7)    If the Member wishes to use services provided by the Company through cooperation with a third party, separate terms of use provided by the Company or such third party may require the Member’s agreement. Matters concerning the details of such service and the respective rights and obligations between the Company, the third party, and the Member shall be governed by separate terms, Operating Policies, etc., provided by the Company or the third party.

Article 9 (Acceptance and Restriction of Application for Use)

(1)    As a general rule, if an applicant accurately provides actual personal information and submits an Application for Use, the Company shall accept such application unless there exists a substantial reason not to do so. However, in the event any of the following applies, the Company may deny the application or cancel its acceptance even after the fact:

1.    If the application violates Article 8 or Article 11(1) of these Terms;

2.    If the applicant fails to obtain the consent of a legal representative pursuant to Article 8(6), or such consent cannot be verified;

3.    If the applicant falls under the category of Members whose re-enrollment is restricted pursuant to Article 25(4) of these Terms;

4.    If the applicant attempts to re-register within 1 month of voluntary withdrawal of membership;

5.    If the applicant attempts to access Game Services from countries or regions where the Company does not provide such services, or by abnormal or circumventing methods;

6.    If the application is made for purposes prohibited by applicable laws and regulations such as the Game Industry Promotion Act or the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.;

7.    If the number of available IDs or Game IDs per Platform exceeds the limits set by the Company, or the total ID retention exceeds the allowable limit;

8.    If the application is made for fraudulent purposes or for pursuing commercial profit through the use of Game Services;

9.    If there exists any other reason similar to the above that renders acceptance of the application inappropriate.

(2)    The Company may defer acceptance of the application until the relevant reason is resolved, if any of the following applies:

1.    If the Company lacks sufficient facilities or encounters technical difficulties;

2.    If the applicant fails to follow the format or procedures designated by the Company;

3.    If the applicant fails to complete mandatory procedures required under applicable laws and regulations;

4.    If any other reason similar to the above renders the acceptance of the application difficult.

CHAPTER 4     OBLIGATIONS OF CONTRACTING PARTIES

Article 10 (Company’s Obligations)

(1)    The Company shall comply with the relevant laws and regulations and shall perform the exercise of rights and the fulfillment of obligations as prescribed under these Terms in good faith.

(2)    The Company shall be equipped with a security system for the purpose of protecting the personal information (including credit information) of the Members, so as to ensure that the Members can use the services in a safe and secure manner, and shall disclose and comply with its Privacy Policy.

(3)    Except as otherwise provided by applicable laws and regulations, these Terms, or the Company’s Privacy Policy, the Company shall not disclose or provide any personal information of the Members to any third party.

(4)    In the event that a malfunction occurs in the equipment or data is lost or damaged and thereby impedes the provision of services, the Company shall use its best efforts to promptly repair or recover the same unless such malfunction or failure results from a force majeure event, emergency situation, or any defect or issue which is impossible to resolve with the current level of technology.

(5)    If any opinion or complaint raised by a Member is deemed to be reasonable by the Company, the Company shall make efforts to address it immediately. If immediate resolution is difficult, the Company may notify the Member of the reason for the delay and the expected timeline for handling the issue via the telephone number or email address provided by the Member.

Article 11 (Member’s Obligations)

(1)    In using the Game Services provided by the Company, Members shall not commit, nor intend or attempt to commit, any of the following acts:

1.    Providing false information or using another person’s information when applying for use or modifying Member information;

2.    Stealing or fraudulently using another Member’s Account, Game ID, or Password;

3.    Transferring (including by sale, donation, etc.), exchanging, or using as an object of rights (including for collateral or rental purposes), for a fee, any in-game data (e.g., IDs, characters, items, in-game currency, etc.) acquired through the Game Services via methods not made available by the Company;

4.    Reproducing, distributing, or commercially using, without prior approval from the Company, any Content or information acquired through the Game Services provided by the Company;

5.    Deceiving others by using the Game Services to confer financial benefit to oneself or a third party;

6.    Defaming or inflicting economic damage upon others;

7.    Using payment methods (e.g., credit card, mobile phone, bank account) without the consent or authorization of the account holder to make payments or settle service charges;

8.    Infringing the intellectual property rights, publicity rights, or other rights of the Company or any third party;

9.    Collecting, storing, distributing, or posting the personal information of other Members without their consent or the Company’s approval;

10. Exploiting bugs or errors in the Game Services;

11. Deliberately disrupting the operation of the Game Services, or sending unsolicited advertising or promotional messages contrary to the expressed refusal of other Members;

12. Impersonating another Member or misrepresenting the relationship with another Member;

13. Posting obscene or vulgar content or linking to pornographic websites, or posting unauthorized advertisements or promotional materials;

14. Using the Game Services in a manner involving gambling or in other inappropriate or illicit ways;

15. Using the Game Services without the Company’s consent for commercial, promotional, political, electoral, or other purposes beyond the intended use of services;

16. Sending messages, sounds, text, images, or videos to other Members that cause embarrassment, disgust, or fear;

17. Unauthorized modification of existing information posted within the Game Services;

18. Using or transmitting information or materials that include viruses, source code, etc., designed to interfere with, destroy, or impair the normal operation of the Company’s software, hardware, or telecommunication equipment;

19. Modifying the Game Services, adding/inserting other programs into the Game Services, hacking or reverse engineering the Company’s servers, leaking or changing the source code or data of the Company’s programs, constructing or operating separate servers, or arbitrarily altering or misappropriating portions of the Company’s website without specific authorization;

20. Impersonating or posing as the Company’s employees or operators, or posting messages or sending emails under another Member’s name;

21. Promoting or advertising the acts described in subparagraphs 1 through 20;

22. Any act that violates applicable laws and regulations or is contrary to public morals or community standards, and is analogous to the acts specified in the foregoing subparagraphs.

(2)    If a Member violates any of the subparagraphs of paragraph 1 above or incurs economic loss or legal action as a result thereof, the Member shall bear full responsibility, and the Company shall not be held liable in any respect. Furthermore, if a Member causes damage to the Company by engaging in any of the aforementioned acts, the Member shall be obligated to fully compensate the Company for all such damages.

(3)    Members shall have an obligation to regularly review and comply with the provisions of these Terms, the operating policies, and any other precautions or notifications announced or communicated by the Company in relation to the Game Services.

(4)    Members shall bear full responsibility for the management of their account, personal computers, mobile devices, and all authentication measures. The Company shall not be held liable for any damages incurred due to a Member’s negligence in managing their account, personal computer, mobile device, or authentication measures, or for permitting use thereof by a third party.

(5)    Members are required to establish and manage security features (e.g., password configuration) to prevent unauthorized transactions on the Company’s website and the Platform in use. The Company shall not be held liable for any damages arising from the Member’s negligence in managing such security measures.

(6)    The Company may set forth specific details regarding the acts described in paragraph 1 through 5 above and the following matters in the operating policies, and Members shall have an obligation to comply with such policies:

1.    Restrictions on the use of account names, character names, guild names, and other in-game identifiers set by Members;

2.    Restrictions on the content and method of Member chat communications;

3.    Restrictions on the use of the bulletin board and other service-related functionalities by Members;

4.    Restrictions on gameplay methods within the Game Services;

5.    Matters deemed necessary by the Company for the operation of the Game Services, provided that such matters do not infringe upon other Members’ essential rights to use the Game Services;

6.    Policies related to ancillary services offered outside the Game Services;

7.    Policies regarding affiliate services provided through external platforms.

CHAPTER 5     USE OF GAME SERVICES AND RESTRICTIONS THEREON

Article 12 (Commencement of Service Use)

(1)    The Company shall, in accordance with the provisions of Article 9, enable a Member whose application for use has been duly accepted to commence use of the Game Services without delay. However, with respect to certain services, the Company may, at its discretion, initiate such services from a date separately designated by the Company, or, where the execution of a separate agreement is required, may commence provision of the service upon the completion of the relevant procedures, including the consent to such separate terms and conditions.

(2)    In the event that the Company is unable to initiate services due to operational or technical difficulties, it shall provide notice thereof via the homepage or the respective Game Service website, or notify the Members directly.

(3)    The Company shall disclose the minimum or recommended technical specifications required for use of each Game Service via the official websites or community pages designated for each respective Game Service. Members shall verify, at their sole responsibility, whether their device specifications and the quality of their wired or wireless communication networks meet the requirements necessary to use the relevant Game Service. For the effective operation of the Game Services, installation of additional software or programs may be required.

(4)    Due to changes in environment (e.g., software updates, technological advancements), the technical specifications required for use of the Game Services may be subject to modification, and the Company shall not bear liability for any consequences arising therefrom.

Article 13 (Provision and Suspension of Services)

(1)     When providing Game Services, the Company may, in addition to the services stipulated under these Terms, concurrently provide ancillary or supplementary services to Members.

(2)    The Company shall render the Game Services during specific hours as determined in accordance with its operating policies. The Company shall notify Members of the Game Service provision schedule through appropriate means on its website or the initial screen of the Game Services.

(3)     Notwithstanding paragraph 2 above, the Company may suspend the provision of Game Services for a certain period of time in any of the following circumstances:

1.    Where it is necessary for maintenance, replacement or regular inspection of ICT devices and equipment (e.g., computers), or for modifications to the Game Services;

2.    Where it is required to respond to electronic intrusions (e.g., hacking), network outage, abnormal user behavior, or unanticipated instability within the Game Services;

3.    Where provision of the Game Services at certain times or by certain methods is prohibited by applicable laws and regulations;

4.    Where Acts of God, states of emergency, power outages, service facility failures, or excessive service demand render normal provision of the Game Services unfeasible.

(4)     In the event set forth under subparagraph 1 of paragraph 3, the Company may schedule a suspension of Game Services in advance for a fixed duration. In such cases, the Company shall notify Members at least 24 hours in advance via the website or the initial screen of the Game Services.

(5)     In the event set forth under subparagraph 2 of paragraph 3, the Company may suspend Game Services temporarily without prior notice. In such circumstances, the Company may subsequently notify Members of the suspension via the website or the initial screen of the Game Services.

(7)    The Company shall not be held liable for any damages incurred by Members in relation to the use of free Game Services provided by the Company, provided, however, that the foregoing shall not apply in cases where such damages arise from the Company’s willful misconduct or gross negligence.

(8)    If, due to reasons attributable to the Company, paid Game Services are suspended or malfunction for a cumulative duration of 4 consecutive hours or more in a single day without prior notice, the Company shall, only for accounts subscribed to time-limited paid services, extend the access period free of charge by a duration equivalent to 3 times the length of the interruption or malfunction, and Members shall not be entitled to claim separate damages against the Company in such instances. If the Company provides advance notice of a suspension or malfunction due to reasons such as server maintenance, but the actual duration of such suspension or malfunction exceeds 10 hours, the access period shall be extended free of charge by the amount of excess time, and Members shall not be entitled to claim additional damages against the Company.

(9)    In the event described in subparagraphs 3 and 4 of paragraph 3, the Company may terminate the entirety of Game Services for technical or operational reasons, and shall provide at least 30 days prior notice on the website prior to the suspension of services. If advance notice is not feasible due to compelling circumstances, the Company may provide notice after the incident.

(10) In circumstance in which continuation of the Game Services becomes impracticable due to substantial business reasons (e.g., business transfer, division, merger), expiration of contract for provision of the Game Services, or significant revenue loss, the Company may permanently discontinue all Game Services. In such event, the Company shall notify Members, prior to the termination, of the date of discontinuation, the reason therefor, and the terms of any applicable compensation via the website, the initial screen of the Game Services, or linked screens, and shall notify Members pursuant to the procedure set forth under Article 38(1).

(11) In the event of termination of the Game Services pursuant to paragraphs 8 or 9 above, Members shall not be entitled to claim compensation for the termination of free Game Services or paid Content with no remaining access period.

(12) Where the Game Services are provided via mobile devices, such services shall be rendered in accordance with the specifications and characteristics of the relevant mobile device or mobile carrier. If the Member changes their mobile device or phone number, or uses international roaming, certain or all Content provided by the Company may become inaccessible, and the Company shall not be held liable in such instances.

(13) Background processing may occur in connection with Game Services rendered via mobile devices. In such circumstances, additional charges may be incurred depending on the specifications of the mobile device or mobile carrier, and the Company shall not be held liable for such charges.

Article 14 (Modification of Services)

(1)    Members shall use the Game Services in accordance with these Terms, Operating Policies, and rules established by the Company, and the Company shall retain comprehensive authority concerning the development, modification, maintenance, and repair of the Game Services.

(2)    The Company may, for operational or technical reasons necessary to ensure effective provision of the Game Services, modify the services and shall provide prior notice of such modifications within the Game Services, Provided, however, that in circumstances involving urgent updates, bug or error corrections, or where such modifications do not constitute material changes, or are necessitated by unforeseen circumstances (e.g., server equipment failure, urgent security issue), the Company may notify Members after the modifications have been made.

Article 15 (Data Provision and Collection)

(1)    The Company shall clearly display the following matters in a manner easily accessible by the Member on the website hyperlink or the initial screen of the Game Services:

1.    Title of the Game Product;

2.    Rating Classification;

3.    Classification Number of Rating;

4.    Date of Production;

5.    Declaration or Registration Number of the Game Developer or Distributor;

6.    Any other matters deemed necessary by the Company.

(2)    The Company may record and retain all communications exchanged between Members of the Game Services, including but not limited to chats, letters, and private messages. Where it becomes necessary for the purposes of dispute resolution between Members, complaint handling, maintenance of order within the Game Services, improvement of service, or investigation, handling, confirmation or remedy of violations of laws, or material breaches of these Terms as defined under Article 13 hereof, the Company may review such communications. Third parties may only review such information if duly authorized under applicable laws and regulations.

(3)    In the event that the Company or a third party accesses such communications pursuant to paragraph 2, the Company shall notify the relevant Member of the grounds for such access and the scope thereof.

(4)    The Company may collect and leverage information regarding the settings and specifications of Member terminals (e.g., computers), information regarding running programs, and information concerning mobile devices (e.g., settings, specifications, operating system, version, etc.), for the purpose of the stable and seamless operation of the Game Services and quality improvement.

(5)    The Company may request additional information from the Member for the purposes of improving the Game Services or providing information related thereto. In such circumstances, the Member may either consent to or refuse such request, and the Company shall notify the Member that refusal is an available option.

Article 16 (Provision of Advertising)

(1)    The Company may post advertisements within the Game Services in relation to its operation. In addition, the Company may, with the prior consent of the Member, transmit advertising information via electronic mail, text message (LMS/SMS), push notification, or other communication methods. In such cases, the Member may at any time refuse to receive such advertising communications, and the Company shall cease sending such communications upon refusal.

(2)    Members may, through banners or links provided within the Company’s services, be connected to advertisements or services provided by third parties.

(3)     In the event a Member is connected to advertisements or services provided by third parties pursuant to paragraph 2, the Company shall not be held liable for any damages incurred by the Member arising therefrom, as such services fall outside the domain of the Company’s services, and the Company does not guarantee their reliability or stability. However, the foregoing shall not apply where the Company has facilitated such damages through willful misconduct or gross negligence.

Article 17 (Ownership of Copyrights and Other Intellectual Property Rights)

(1)    Copyrights and other intellectual property rights in and to the Content provided within the Game Services shall be owned by the Company or the respective rights holder. The Member is granted a limited right to use such Content solely within the scope defined by the Company in relation to the use of the Game Services.

(2)    The copyrights and other intellectual property rights in and to materials posted by the Member within the Game Services shall vest in the respective Member. However, the Company may relocate or delete such posts without prior notice where necessary for administrative or policy-related reasons.

(3)    Any liability arising out of posts made by a Member shall be borne solely by the Member, and the Company shall not be held liable in relation thereto. In the event the Company is subject to a claim for damages or other legal action due to a Member’s post infringing the rights of a third party, the Member who posted the infringing content shall fully actively cooperate with the Company’s defense, and if the Company is not relieved of liability, such Member shall be held liable for any damages incurred.

(4)    The Member shall not, for profit-making purposes or for the purpose of enabling a third party to profit therefrom, reproduce, transmit, publish, distribute, broadcast, or otherwise use or allow a third party to use Content to which copyrights or other intellectual property rights are owned by the Company or a third party, without prior written approval.

(5)    Upon termination of the user agreement under these Terms, the Member shall immediately delete or return all Content provided by the Company, including the game client.

(6)    Materials posted by the Member within the Game Services (including but not limited to conversations, images, and sounds) may be used in search results, services, or related promotional activities and may be modified, reproduced, or edited by the Company to the extent necessary for such uses. In such instances, the Company shall comply with applicable copyright and other intellectual property laws. The Member may at any time request the deletion, exclusion from search results, or privacy setting of such posts via the Company’s customer support or management functions within the Game Services.

(7)    In the event the Company receives a reasonable objection or claim from a third party regarding a Member’s post on the grounds of infringement of copyrights or other intellectual property rights, or where such post is deemed to contain prohibited content as defined under Article 13(1) hereof, the Company may delete or reject the registration of such post without prior notice. Matters regarding the posting suspension due to copyright or intellectual property rights infringement shall be governed by the Copyright Act and other relevant laws.

(8)    Where a Member’s statutory interests are infringed by information posted on message boards run by the Company, such Member may request the deletion of such information or the posting of a rebuttal. In such case, the Company shall take necessary measures without delay and shall notify the requesting Member thereof.

(9)    This Article shall remain effective during the Company’s operation of the Game Services and shall continue to apply even after the Member’s withdrawal.

Article 18 (Hello Cash)

The Hello Cash used for paid access of the Game Services provided by the Company shall be governed by the “Hello Cash Terms of Use” separately set out by the Company.

Article 19 (Points)

(1)    The Company may, during the course of providing the Game Services, additionally grant points. Points may be awarded by the Company either free of charge or for a fee in connection with access to particular services, as compensation, prizes, or through events. Content obtained using points provided free of charge shall not be subject to withdrawal of agreement or refund.

(2)    Details regarding the availability, nomenclature, methods, and manner of using points may vary across different Game Services, and certain points may only be used through separately operated pages by the Company. Detailed guidance on how to use the points shall be provided via the page for the respective service.

(3)     The validity period of points shall be as specified at the time of provision of the service, and where unspecified, the validity shall be 3 months. Where points are not used within the specified validity period or the default period of 3 months, they may expire.

(4)    In the event a Member deletes their account, any points earned in such account may expire.

(5)    The Company may discontinue the points service for managerial, technical, or operational reasons and shall notify the Members thereof at least 30 days in advance via the website or other appropriate means. In such event, any unused points as of the pre-announced termination date of the service shall expire.

Article 20 (Coupons)

(1)    The Company may provide coupons, either for consideration or free of charge, via the respective Game Service website or application. Members may redeem coupons by entering their respective PINs and exchange them for in-game items commensurate with the coupon’s value.

(2)    Members may purchase coupons via the payment methods provided by the Company. The type of redeemable items, pricing, expiration dates, and other characteristics of coupons shall vary, and the Company shall provide detailed information enabling Members to make informed decisions.

(3)    If a Member who purchased a paid coupon does not use it within 7 days from the date of purchase, they may withdraw their agreement. Upon such withdrawal, the Company shall promptly reclaim or delete the issued coupon. Coupons that are beyond such period or that fall within the restrictions on withdrawal of agreement pursuant to the Act on Consumer Protection in Electronic Commerce, etc. or other relevant laws and regulations shall not be subject to withdrawal. For such non-withdrawable coupons, the Company shall disclose the restriction on withdrawal of agreement via a pop-up screen or linked screen.

(4)    In the event the Member is found to have violated Article 13 of these Terms in relation to the purchase of a coupon, the Company may deny the purchase approval or revoke the approval ex post facto, and may restrict the use of the coupon or access to the Game Services. The Company shall not be held liable for any resulting damages unless caused by willful misconduct or gross negligence.

Article 21 (Selection and Sponsorship of Creators)

The Company may designate certain Members of the Game Services as creators and offer sponsorship services accordingly. The procedures and criteria for application, selection, activity, rewards, and sanctions related to Creators shall be governed by separate “Creator Operating Policies,” etc.

Article 22 (Messenger Services)

(1)    The Company may provide Messenger Services (hereinafter referred to as “Messenger Services”) to Members who use the Game Services. In order to gain access to the Messenger Services, Members shall be required to install the relevant software programs as designated by the Company.

(2)    Members shall not use the Messenger Services to infringe upon the rights of others or for any unlawful purpose, including but not limited to the storage or transmission of content deemed harmful to minors or materials that constitute illegal copies. The Company shall bear no liability for any damage arising from information sent or received between Members via the Messenger Services.

Article 23 (Test Services)

(1)    Prior to the official release of Game Services, the Company may provide test services (hereinafter referred to as “Test Services”) to a limited number of Members for the purpose of testing the stability of the Game Services. In such cases, the Company may require Members to enter into separate agreements for participation in the Test Services, subject to procedures outlined during the application process.

(2)    Throughout the duration of the Test Services, the Company may, for the purpose of ensuring service stability and achieving test objectives, alter, modify, add, or delete game data, and shall bear no obligation to restore such data. Furthermore, following the conclusion of the Test Services, the Company may delete all or part of the in-game currency, characters, or other data acquired by Members during such period.

Article 24 (Content Services)

(1)    The Company may offer paid Content, including but not limited to virtual assets and Hello Items (hereinafter collectively referred to as “Items”), through the Game Services.

(2)     The Company may distinguish between paid and complimentary Items and offer them accordingly for use within the Game Services. The Company may, at its sole discretion, prescribe the access period and conditions applicable to paid Items, which shall be disclosed to the Member via the service information page or the payment interface prior to purchase. Absent separate notice, the policy on access period for paid Items shall be as follows:

1.    Items shall remain available for use within 1 year from the date of purchase, after which unused Items may expire. In the case of packaged Items, the unsealing of the package shall be deemed commencement of access.

2.    Paid Items with a defined access period shall only be available for the period explicitly specified.

3.    Paid Items indicated as “permanent” or for which no access period is stated (hereinafter referred to as “Permanent Items”) shall be available for use during the continued provision of the Game Services, commencing from the point at which access begins.

4.    Should the access period expire, the Game Services be terminated, or the Member’s access be suspended or terminated under Article 25 due to violations of applicable laws and regulations or acts of willful misconduct or gross negligence, the Member may lose the right to use the Items. Where Items are purchased through in-app network services within mobile applications, additional charges may accrue and shall be borne exclusively by the Member.

5.    The Company may, based on changes in game Content, balance adjustments, or modifications in Item policies, alter the functionality of existing Items or render them unusable. In such cases, if a paid Item becomes unusable prior to expiration, the Company shall compensate the Member with equivalent paid Items (or points) corresponding to the remaining access period.

(3)    If a Member holds both paid and complimentary versions of an Item, the paid version shall be deducted prior to the complimentary version. If a Member’s paid Content holds only paid attributes, the deduction shall follow the first-in, first-out (FIFO) method, whereby items are deducted in the order they were acquired. For certain Game Services, an alternative deduction method may apply, in which case notice shall be given via the website, in-game screen, or official community.

(4)    As a general rule, paid Items purchased via mobile devices may be used only on the device on which they were originally downloaded or installed. However, depending on the open market or app store policies, Items may be transferred to another device if it is permitted to share the account with other devices. Where a device change, phone number change, or international roaming occurs, certain functionalities of paid Content may become inaccessible, and in such cases, the Company shall bear no responsibility.

Article 25 (Restriction of Service Use and Termination of Agreement)

(1)    In the event that a Member falls under any of the following categories, the Company may, pursuant to Article 33(1) or by any other valid means of notification, suspend or restrict the use of the Game Services until such cause has been resolved, in accordance with the operating policies for each individual Game Service. Where the operating policies for the relevant Game Service do not specifically address a given violation, the Company may take reasonable actions based on these Terms following prior warning:

1.    Where any of the personal information provided during application is found to be false or has been unlawfully obtained from a third party;

2.    Where the Member engages in conduct that causes discomfort to others on the website or within the Game Services;

3.    Where the Member interferes with the operation or integrity of the Game Services;

4.    Where unauthorized programs are used or distributed, system bugs are exploited, hacking occurs, or any attempt to damage the system is made;

5.    Where the Member’s Account or Password has been leaked, resulting in unauthorized use by third parties;

6.    Where the account has already been restricted or suspended pursuant to this or another agreement with the Company;

7.    Where any provision under subparagraphs 1, 3, 7, 10, 16, 17 or 22 of Article 11(1) has been violated.

(2)    Where a Member falls under any of the following categories, the Company may, pursuant to Article 33(1) or by any other valid means of notification, terminate the user agreement with the Member:

1.    Where all personal information provided at the time of registration is false or unlawfully obtained;

2.    Where third-party payment information is unlawfully used or fraudulent transactions are conducted;

3.    Where Hello Cash is sold, transferred, or the Member induces such transactions;

4.    Where unauthorized programs are used, system bugs are exploited, or the system is damaged;

5.    Where any act under subparagraphs 1, 3, 7, 10, 16, 17 or 22 of Article 11(1) has been committed;

6.    Where the Member repeatedly violates the provisions of paragraph 1 of this Article and has been suspended or restricted from using the services more than twice.

(3)    In cases where the use of the Game Services is restricted or the user agreement is terminated due to violations of each subparagraph of paragraph 2 of this Article or applicable laws and regulations, the Member may be ineligible for refunds of Items or Hello Cash.

(4)    If a Member repeatedly commits violations under paragraphs 1 and 2 of this Article or applicable laws and regulations, the Company may terminate the user agreement and restrict future re-registration using the same personal information or from the same geographic location (including the same IP range).

(5)    Where a Member’s account is linked with another platform, any sanctions imposed on the linked account shall also apply to the Game Services used through that platform.

(6)    To prevent improper application and improve service quality, the Company may classify accounts that meet the following criteria as dormant and delete their Account Information:

1.    Where the Member has not accessed the Game Services for a period specified in the relevant operating policies;

2.    Where no Hello Cash has been purchased or paid Items with remaining access periods exist;

(7)    Where a report is received or reasonable suspicion exists regarding the conduct described in paragraph 1 or 2 of this Article, the Company may temporarily suspend the Member’s account until the investigation is concluded. Once the investigation is complete, the Company will compensate paying Members by extending their access to the paid Game Services (i.e., Members who use paid Items) for the length of the suspended period, except where the Member is confirmed to have committed the prohibited act under paragraph 1.

(8)    The Member may submit an objection to any restrictions imposed pursuant to this Article in accordance with the procedures established by the Company.

(9)    Where the user agreement is terminated, and unless otherwise required by applicable laws and regulations, the Company may delete all Account Information to maintain and improve service quality. The Member shall be responsible for backing up any data required prior to the termination of the user agreement, and the Company shall bear no responsibility for deleted information after such termination.

CHAPTER 6     WITHDRAWAL OF AGREEMENT AND TERMINATION/CANCELLATION OF CONTRACT

Article 26 (Payment of Consideration)

(1)    The method of payment for the access to the Game Services shall be in accordance with the payment methods predetermined by the Company.

(2)    A Member who has applied to use paid Game Services shall diligently remit the corresponding payment in accordance with the methods established by the Company.

(3)    In the case of Game Services provided via mobile devices, the imposition and remittance of consideration for the purchase of Content shall, in principle, comply with the policies or methods determined by telecommunications carriers or open market operators. The limits applicable to each method of payment may be subject to adjustment in accordance with the policies established by the Company, telecommunications carriers, open market operators, or the directives of governmental authorities.

(4)     In the event that payment for Content in Game Services offered through mobile devices is made in a foreign currency, the actual amount billed may differ from the price displayed on the open market due to fluctuations in exchange rates and fees; in such cases, the Company shall not bear any liability for the discrepancy.

Article 27 (Withdrawal of Agreement)

(1)    A Member who has entered into a contract with the Company for the purchase of paid Content may, within 7 days of purchase, withdraw from such agreement without incurring any separate fee.

(2)     A Member may not, against the will of the Company, withdraw agreement pursuant to paragraph 1 in any of the following circumstances:

1.    Where the paid Content (e.g., Items) has been lost or damaged due to reasons attributable to the Member;

2.    Where the Member has used or partially consumed paid Content (e.g., Items) falling under any of the following categories:

a. Paid Content that is used or applied immediately upon purchase;

b. Paid Content that provides supplementary benefits, or is sold as a bundle, and where the supplementary benefits have been used or partially consumed;

c. Paid Content for which the act of unsealing is deemed to constitute use, or whose utility is determined upon unsealing, and the act of unsealing has occurred.

3.    Where provision of the paid Content has commenced.

(3)    With respect to Items falling under subparagraphs 2 or 3 of paragraph 2, the Company shall take appropriate measures to ensure that Members are not hindered in exercising their right of withdrawal by clearly indicating such limitations in a conspicuous location or by providing trial versions.

(4)    Notwithstanding paragraphs 1 through 3, where the paid Content differs from what was advertised or indicated, or has been performed contrary to the terms of the purchase agreement, the Member may withdraw agreement within 3 months from the date of contract or the date the Content became available for use, or within 30 days from the date on which the Member became aware or reasonably should have become aware of such discrepancy, whichever occurs earlier.

(5)    Where a Member of a Game Service offered via a mobile device withdraws agreement to the purchase of paid Content, the Company shall confirm the purchase history through the relevant platform operator or open market operator. In addition, the Company may contact the Member using the information provided by the Member so as to verify the legitimacy of the withdrawal, and may require the submission of further supporting documentation.

Article 28 (Cancellation Right of Legal Representatives of Minors)

(1)    In the event that a person with limited legal capacity (e.g., minor), has effected payment without the consent of their legal representative, the minor or their legal representative may cancel the payment.

(2)    However, cancellation may be restricted if the payment for the purchase of paid Content was made within the scope authorized by the legal representative or in cases where the minor has engaged in deceptive conduct.

(3)    Whether the contracting party to a paid Content purchase is a person with limited legal capacity shall be determined based on the platform through which payment was made, the identity of the payor, and the name of the holder of the payment instrument. The Company may request that the Member provide documentation proving that they or their legal representative are persons with limited legal capacity in order to verify the legitimacy of the cancellation.

Article 29 (Member Withdrawal)

(1)    A Member may withdraw their membership at any time. Upon receipt of a withdrawal request, the Company may verify the identity of the requesting Member, and upon successful verification, shall take action in accordance with the Member’s request. Matters related to the processing of personal information upon Membership Withdrawal shall be governed by the Company’s Privacy Policy.

(2)    A Member wishing to withdraw may do so via the withdrawal procedure provided on the Company’s website or customer support.

(3)    Upon completion of withdrawal, re-registration may be restricted for a period of up to 1 month.

CHAPTER 7     DAMAGES AND LIMITATION OF LIABILITY

Article 30 (Liability for Damages)

(1)    In the event that the Company causes damage to a Member due to willful misconduct or gross negligence, the Company shall be liable for compensation for such damage. The Company shall not be liable for any damage incurred by the Member in which the Company is merely negligent.

(2)    In the event that paid Content purchased by a Member from the Company is lost due to a cause attributable to the Company, the Company shall restore the paid Content to its original state prior to the loss, and if such restoration is impossible or impracticable, the Company shall provide replacement paid Content or its equivalent in kind and value, provided, however, that if replacement paid Content of the same or similar value is not available or impracticable, the Company shall refund the payment made by the Member for the corresponding paid Content.

(3)     If the Member violates these Terms and thereby causes damage to the Company, the Member shall be liable for compensation for such damage to the Company.

Article 31 (Disclaimer of Liability)

(1)    The Company shall be exempt from liability in the event that it is unable to provide its services due to war, incidents, natural disasters, emergencies, technical defects that cannot be resolved with current technology, or other force majeure events.

(2)    The Company shall not be liable for any suspension, disruption of use, or termination of contract with respect to the Game Services arising from a cause attributable to the Member.

(3)    The Company shall not be liable for any damages incurred by the Member due to the suspension or abnormal provision of telecommunication services by common carriers, or the Member’s inability to use all or part of the functionality of the Content due to changes in mobile device, phone number, operating system (OS) version, roaming, or telecommunications provider, provided, however, that this shall not apply in cases of willful misconduct or gross negligence on the part of the Company.

(4)    If the provision of the Game Services is suspended or hindered due to inevitable reasons (e.g., maintenance, replacement, regular inspection, or construction of equipment and facilities) to provide more complete Game Services as previously notified, the Company shall not be liable unless it is due to willful misconduct or gross negligence.

(5)    The Company shall not be liable for any issues arising from the Member’s PC or mobile device environment, or issues arising from the network service environment not caused by willful misconduct or gross negligence of the Company.

(6)    The Company shall not be liable, unless there is willful misconduct or gross negligence, for the reliability, accuracy, or truthfulness of any information, data, or facts posted or transmitted by Members or third parties within the Game Services or on the homepage.

(7)    The Company has no obligation to intervene in disputes that arise between Members or between Members and third parties through the use of the Game Services, and shall not be liable for any damages arising therefrom.

(8)    The Company shall not be liable in circumstances where Members delete Content or Account Information provided by the Company without permission, or where the Game Services are provided free of charge, provided, however, that this shall not apply in cases of willful misconduct or gross negligence on the part of the Company.

(9)    Some of the Game Services provided by the Company may be provided through third-party operators, and the Company shall not be liable for any damages caused by such third-party Game Services, unless the Company is guilty of willful misconduct or gross negligence.

(10) The Company shall not be liable for failure to obtain or loss of expected results (e.g., characters, experience points, or items) through use of the Game Services or for damages arising from Members’ discretionary choices or use of the Game Services, unless the Company is guilty of willful misconduct or gross negligence.

(11) The Company shall not be liable for damages caused by errors in the Member’s personal computer or mobile device, or by the Member’s inaccurate or missing personal information or email address, unless the Company is guilty of willful misconduct or gross negligence.

(12) The Company may restrict Members’ access to the Game Services in accordance with applicable laws and regulations, government policies, etc., and shall not be liable for any losses resulting therefrom.

(13) The Company shall not be liable for any damages arising from the use of the Game Services or from unauthorized payments made by a third party, due to the Member’s failure to manage passwords or authentication methods with due care to prevent theft, forgery, or alteration, provided, however, that this shall not apply in cases of willful misconduct or gross negligence on the part of the Company.

(14) Guest accounts held by Members may be deleted due to external factors unrelated to the Company’s services, such as platform device or network service errors. In such case, the Company shall not be liable for recovery or compensation unless it is due to willful misconduct or gross negligence.

Article 32 (Procedure for Raising Objections)

(1)    Members may raise objections to the Company in relation to issues arising from the use of the Game Services or in relation to these Terms via the Company’s customer support.

(2)    If the Company determines that the Member’s objection pursuant to paragraph 1 is legitimate, it shall take appropriate remedial measures.

Article 33 (Notice to Members)

(1)    When the Company gives notice to Members, such notice may be sent to the Member via email, electronic message, in-game message, or text message (LMS/SMS).

(2)    If a general notice is to be sent to all Members, the Company may substitute the individual notice under paragraph 1 by posting the information on the Game Services or by displaying a pop-up screen for at least 7 days.

Article 34 (Governing Law and Jurisdiction)

(1)    In the event of any disagreement or dispute between the Company and the Member arising in connection with the use of the Game Services, the parties shall endeavor to resolve the matter amicably through mutual consultation.

(2)     If the dispute cannot be resolved amicably pursuant to paragraph 1 and legal proceedings are initiated, the competent court shall be determined in accordance with procedures set forth under applicable laws and regulations.

(3)    These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea.

Addendum 1.

These Terms shall enter into force on May 1, 2019.